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Job Title Computer Application Support - Senior
Date Posted 2/12/2014
Location Ottawa, ON
Job Type Contract Full-Time
Position Id EB-1455789022
Job Description

Our government client is currently seeking a Computer Application Support with the following requirements:

 

-Bilingual

-Secret Security Clearance

 

DUTIES

 

·         Applying standard Windows 7 image;

·         Installation of COTS and custom applications;

·         Delivery and setup of new workstations and or thin clients;

·         Retrieve old equipment and delivery to Inventory;

·         Troubleshooting of new workstations and/or thin clients and end-user locations once installed;

·         Configure user desktops with new printers and test printing at every location;

·         Providing advice and assistance to users in response to identified difficulties;

·         Provide demo to users;

·         Escalate more complex problems to Senior support personnel to expedite resolution;

·         Troubleshoot and resolve network problems;

·         Create problem and resolution logs for help desk activities;

·         Ensure technical support liaison between end user staff and senior information systems technicians;

·         Emulate or reproducing technical problems encountered by users;

·         Collect, organize and maintain a problems and solutions log for use by others;

·         Updating of forms and/or electronic database

 

MANDATORY CRITERIA

 

·         Education:

o   Secondary school diploma is required

o   Certificate, diploma, or degree in computer science or other relevant field from a recognized post secondary institution is required

 

·         Experience:

o   Minimum of three (3) years experience providing desktop computer support services in a

o   Windows XP or Windows 7 environment, connected to a Corporate network including but

o   not limited to installation and troubleshooting of peripherals (printers, scanners, etc.) and

o   software;

o   Experience in configuring, troubleshooting and operating common Microsoft operating

o   systems and office applications, hardware and software in a Windows environment;

o   Experience working in a Service/Helpdesk, Call Centre or Client Support or similar

o   environment providing technical support services;

o   Experience providing technical assistance, services, training and advice to clients on-site or

o   by phone;

o   Experience analyzing and evaluating technical problems and proposing solutions;

o   Must be able bodied and able to lift up to 20kg and transport equipment on handcarts and

o   wheeled flatbed carts inside and outside between buildings; and

o   Must have flexible working hours Monday to Friday.

 

·         Asset Qualifications:

o   Current and valid certification MCP, or MCSE; and

o   Certification in ITIL

 

Notes Please note this position may have been filled prior to the closing date. Applicants may contact us to confirm if the position is still available. Only qualified candidates will be contacted.
Language Requirement English, French
Security_Level II - Secret

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